Frequently asked questions

Quick answers about ordering from Golden Foods. Can't find what you need? Contact us: we answer the phone 24/7.

Where do you deliver, and how much does it cost?

We deliver across Bangladesh. Delivery is ৳70 inside Dhaka and ৳120 outside Dhaka, and usually takes 1–3 days. The charge for your address is shown at checkout. See our Shipping policy.

How do I pay?

You pay in cash when your order arrives (cash on delivery). There is nothing to pay online.

Do I need an account to order?

No. You can order as a guest. An account lets you see your orders and save your delivery addresses.

Can I cancel my order?

Yes, as long as it has not been sent yet. Call or WhatsApp us on +8801711115814 as soon as possible.

Something is wrong with my order. What should I do?

Contact us within 3 days of delivery with your order number and, if something is damaged or wrong, a photo. We will send a replacement or a refund. Approved refunds are sent within 7 days by bKash, Nagad or bank transfer. See our Refund policy.

Can I return food if I change my mind?

For hygiene and safety, food can only be returned if it arrives damaged, spoiled, past its date or is not what you ordered. Other items can be returned unused within 3 days.

What is in your coconut pudding?

Our coconut pudding is 100% natural: fresh green coconuts sourced directly from gardens, milk, sugar and agar-agar. It is made with modern machinery and hygienic methods, with zero manual contact. Read our story.

How long does the coconut pudding keep?

It has a strict 5-day shelf life, so please enjoy it soon after it arrives. If it reaches you past its date, tell us within 3 days and we will replace or refund it.

Is your packaging food-safe?

Yes. We use BPA-free, food-grade containers made from virgin polypropylene that meets US FDA and EU standards.

How can I contact you?

📞 Call: +8801711115814 (24/7)
💬 WhatsApp: +8801711115814
💬 Messenger: m.me/bdgoldenfoods
✉️ Email: ashrafhossainabu@gmail.com