Refund policy
In short
If something is wrong with your order, tell us within 3 days of delivery and we will put it right with a replacement or a refund. Approved refunds are sent within 7 days.
Damaged, faulty, wrong or missing items
If an item arrives damaged or faulty, is not what you ordered, or is missing from your parcel, contact us within 3 days of delivery. We will send a replacement or refund the item, together with the delivery charge you paid for it. You do not pay anything to send a wrong or damaged item back.
Food products
For hygiene and safety, we can only take back food that arrives damaged, spoiled, past its date or is not what you ordered. Please check food items as soon as they arrive and tell us within 3 days of delivery. Keep the product and its packaging until we have replied, as we may ask for photos.
Changed your mind
Items other than food can be returned within 3 days of delivery if they are unused and in their original packaging, with any tags still attached. In this case the delivery charge is not refunded, and sending the item back is at your cost.
How to start a return
- Contact us within 3 days of delivery by phone or WhatsApp on +8801711115814, by email at ashrafhossainabu@gmail.com, through the chat button on our website (including WhatsApp and Messenger), or with a support request from your account (Account → Support).
- Tell us your order number, which item it is about and what is wrong. If an item is damaged or wrong, please add a photo.
- We will reply with what happens next, including whether we need the item back and how to send it.
How refunds are paid
Orders are paid in cash on delivery, so we send refunds by mobile banking (such as bKash or Nagad) or bank transfer to an account you give us. We send the refund within 7 days of approving your return (or of receiving the item, if we asked for it back), and let you know when it is on its way.
Cancelling before delivery
To cancel an order that has not been sent yet, contact us as soon as possible. As you pay on delivery, nothing is charged for a cancelled order.
Your rights
This policy does not affect your rights as a consumer under the laws of Bangladesh, including the Consumer Rights Protection Act, 2009.
Contact us
For any question about a return or refund, email us at ashrafhossainabu@gmail.com. Please read this policy together with our Terms of service and Shipping policy.
📞 Call: +8801711115814 (24/7)
💬 WhatsApp: +8801711115814
📍 Address: Golden Foods, 117, Shankar, Road - 9/a, Dhanmondi, Dhaka-1205, Bangladesh
