Privacy policy
About this policy
This policy explains what personal information Golden Foods collects when you use our online store, why we use it, who we share it with and the choices you have.
Who we are
Golden Foods
117, Shankar, Road - 9/a, Dhanmondi, Dhaka-1205, Bangladesh
Trade licence: TRADE/DSCC/005258/2025
VAT registration (BIN): 003770181-0201
Email: ashrafhossainabu@gmail.com
📞 Call: +8801711115814 (24/7)
💬 WhatsApp: +8801711115814
What we collect
- Order details: your name, phone number and delivery address; your email address and a note for your order if you choose to give them; and what you ordered and paid.
- Your account: if you create one, the email address or phone number you sign in with and the delivery addresses you save.
- Messages: what you send us through the support chat, and any reviews or questions you post about our products.
- How you use the store: the pages you visit and the products you add to your cart, recorded with a random visitor number. We do not record your name, email address or phone number with these statistics.
We do not collect card details: orders are paid in cash on delivery.
How we use it
- To take, deliver and support your orders, including order emails and, if you sign in with your phone, sign-in codes by text message.
- To answer your messages and questions.
- To understand how the store is used so we can improve it.
- To keep the records the law requires, such as accounting records, and to prevent fraud.
Cookies and visit statistics
We store a small amount of information in your browser so that your cart, sign-in and language choice keep working. With your permission, given in the cookie banner, we also record visit statistics on our own systems. If you decline, or your browser sends a "Do Not Track" or "Global Privacy Control" signal, they are not recorded. We do not currently use third-party advertising or tracking tools.
Who we share it with
- Delivery couriers receive your name, phone number and delivery address so they can bring your order.
- Service providers who run the store for us (hosting, database, email and text-message delivery) handle your information only on our behalf.
- WhatsApp and Facebook Messenger: if you contact us there, those services handle your messages under their own privacy policies.
- Authorities, when the law requires it.
We do not sell your personal information.
How long we keep it
We keep order records for as long as we need them for your orders and for our accounts and legal obligations. Account details are kept while your account is open. When personal details are no longer needed, we delete them or make them anonymous, keeping only the order and accounting records we must keep.
Keeping it safe
Information travels over secure, encrypted connections, and only the people who need it to run the store can see it.
Your choices and rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (we will make anonymous anything we must keep for our records). To change your cookie choice, clear this site's cookies in your browser and the cookie banner will ask again. To make a request, email us at ashrafhossainabu@gmail.com.
Children
Our store is meant for adults. If you are under 18, please ask a parent or guardian to order for you.
Changes to this policy
We may update this policy from time to time. The latest version, with the date it was last updated, is always on this page.
Contact us
For any question about your personal information, email us at ashrafhossainabu@gmail.com.
📞 Call: +8801711115814 (24/7)
💬 WhatsApp: +8801711115814
